Job Description

MET Technician

Overview of this job:

Ø  To ensure the highest standard of repairs are carried out to the manufacturers specification, specifically relating to fitting and trimming

Customer focus:

Ø  To ensure all work is completed to the customers satisfaction and strive to exceed their expectations

Criteria for success:

This job holder can be measured by:

Ø  Customer satisfaction scores

Ø  Individual hours against time taken

Ø  Right first time (rectification amounts)

Ø  Quality of repair inspection

Specific tasks:

This job holder must be able to:

Ø  Receive vehicle, job card & Quality Control (QC) forms and check quality of repairs, taking remedial action if necessary

Ø  Ensure that QC form has been completed by Technician who previously worked on vehicle and Senior Technician has countersigned when applicable

Ø  Ensure repair methods are attached or avaliable for each repair (high importance)

Ø  If no methods available a repair method will need to be researched and written and signed.

Ø  Ensure that vehicle internal car care kit fitted (seat covers, steering wheel cover and floor mat) to prevent dust transfer

Ø  Collect parts from the parts department when required and ensure that they match the job card and are complete for the job described on the job card

Ø  Inform workshop controller if a part is required.

Ø  Strip vehicle as per the job card instructions, label trolley and rack with job number and registration number to enable the panel beater to commence work

Ø  Strip vehicle when requested to facilitate detailed estimates to meet work provider service level agreements

Ø  Refit existing parts and new parts to the vehicle once painting and panel beating has been competed

Ø  When additional parts are required, a supplementary form should be filled out and placed in the appropriate tray or given to the workshop controller/bodyshop estimator in order to gain authorisation and order.

Ø  Document any other vehicle damage to the vehicle noted during repairs and seek guidance from workshop controller/bodyshop if necessary

Ø  Carry out basic mechanical duties such as removing and replacing components

Ø  Carry out final checks on the vehicle after repair in line with quality control checklist attached to job card. Tick appropriate sections and sign off

Ø  Review another Technicians work and sign the quality of work in order for the car to move to the next stage

Ø  Ensure final check sheet and job card leave the department with the vehicle

Ø  Ensure the maintenance of tools, equipment and other materials

Ø  Participate fully in measurement and feedback processes, to complete and return personnel documentation on time and to embrace personnel training and development opportunities

Ø  Work to support other team members in the achievement of their objectives when asked to do so or required by their manager.

Ø  Any Bodyshop related duties

Knowledge and skills required:

This job holder must have knowledge of:

Ø  Automotive systems (e.g. basic vehicle layout, function and location of parts).

Ø  Parts requirements to complete job, the ability to communicate parts requirements via repair orders

Ø  Approved and established procedures for replacing components

Ø  The quality control and inspection requirements of the Bodyshop department

Ø  Manufacturers products and recent improvements through technical bulletins, training courses and technical magazines etc

Ø  Manufacturer/industry best practice body repair component replacement and basic mechanical sequences

Ø  Vehicle legislation and trade practices

Ø  Manufacturer standards and objectives. Retail facility and personal objectives, both cultural and financial

Ø  Health and Safety procedures adopted within the automotive industry

Ø  The tools to be used for appropriate operations, together with maintenance procedures and practices

Ø  Vehicle problems, warranties, services and repair

Ø  The company organisational structure

And be able to:

Ø  Work positively among other technicians and bodyshop personnel and to help them when needed

Ø  Interpret and adopt vehicle legislation and trade practices

Ø  Work both in a team and individually, manage own time

Ø  Work in a busy, active, environment

Ø  Demonstrate a professional appearance and enthusiastic attitude.

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BYD, BMW & Mini (Service), MAN

We operate across 5 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

We demand the best for our colleagues and our customers and look forward to your application at recruitment@harwoods.co.uk