Job Description

Copilot said:

Contact Centre Advisor – Redditch

Contact Centre Advisor – Inbound & Outbound

Are you a people person with a positive attitude and a passion for delivering great customer service? We are looking for an enthusiastic Contact Centre Advisor to join our busy and successful team in Redditch.

This Contact Centre Advisor opportunity is ideal for someone looking to build a career in a fast-paced customer-focused environment. Previous contact centre experience is not essential, as full training will be provided. If you have strong communication skills, enjoy speaking with customers, and are motivated to succeed, we'd love to hear from you.

As a Contact Centre Advisor, you will play a key role in helping customers book vehicle servicing, MOTs, and repairs while ensuring every interaction delivers an outstanding customer experience.

Salary & Hours

• Basic Salary: £25,000
• OTE: £27,700
• Monday to Friday only
• 8:00am – 5:00pm or 8:30am – 5:30pm
• No weekend working

The Role

As a Contact Centre Advisor, your responsibilities will include:

• Handling inbound and outbound telephone calls
• Booking customers in for servicing, MOTs, and repairs
• Providing information on products and services
• Identifying and maximising upselling opportunities
• Delivering exceptional customer service on every call
• Maintaining accurate customer records
• Supporting customers throughout their journey

What We're Looking For

The ideal Contact Centre Advisor will have:

• An excellent telephone manner
• Strong communication skills
• A friendly and outgoing personality
• A positive attitude and willingness to learn
• A motivated and target-driven approach
• Customer service experience (preferred but not essential)
• Confidence working within a busy team environment

Benefits

• 31 days annual leave, increasing with length of service
• Additional paid day off for your birthday
• Company pension scheme
• Staff discounts on vehicles, parts, servicing, and repairs
• Employee benefits platform with retail and lifestyle discounts
• Access to dental support services
• Optional healthcare and wellbeing benefits
• Full training and ongoing development
• Internal training academy and career progression opportunities
• Life assurance

Apply Today

If you're looking for a rewarding Contact Centre Advisor role with a fantastic Monday-to-Friday work pattern, excellent training, genuine career progression, and a £25,000 basic salary with £27,700 OTE, we'd love to hear from you.