Job Description

Our client is looking for a Customer Service Specialist to join their centre in Ashbourne, this is a new position for our client in their automotive centres nationwide. It’s a front-of-house role giving trusted advice & exceptional service to valued customers. This role offers a great salary, benefits, bonus scheme, training programme and career progression. 
Location: Ashbourne
Pay / salary: Basic: £30,000 + bonus £500 per month OTE: £36,000 
Job type: Permanent / Full time role 
Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 – 16:00  
Benefits for the Customer Service Specialist role: 

• Bonus scheme up to £6,000 per year 
• Full training provided

• 32 days holiday including Bank Holidays

• Extensive on-going training programme 

• Career development: training and Company growth to boost career progression 

• Staff discounts on servicing, tyres, and MOTs 

• Life Insurance  

• Pension scheme 

• Employee Assistant Program 

• Long service recognition, enhance maternity and paternity leave 

• Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events 

• Own the complete in-centre customer journey from arrival through to departure and future bookings 

• Deliver outstanding, consistent, and memorable service that builds advocacy and loyalty 

• Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed 

• Maintain impeccable front-of-house presentation, merchandising, and brand standards at all times 

• Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team 

• Proven experience in a customer-facing sales, advisory, or service role (for example retail, automotive, hospitality, or professional services) 

• Demonstrable track record of building rapport, handling objections, and closing sales ethically 

• Strong verbal and written communication skills with the ability to explain technical information clearly and honestly (training provided) 

• Customer-first mindset with genuine passion for delivering outstanding experiences 

• High integrity and commitment to ethical selling – comfortable saying “no” when it is the right thing for the customer 

• Ability to learn and retain detailed product knowledge across tyres, MOT, servicing and related areas (full training provided) 

• Resilient, adaptable, and calm under pressure in a fast-paced retail environment 

• Collaborative team player who supports colleagues and shares knowledge  
• No driving licence required

 
If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply. 
Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today. 
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