Job Description

Job Title: Service Advisor
Location: Lexus Croydon
Salary: £29,000 - £30,000 (dependent on experience) basic + uncapped OTE (estimated at £48,000) per annum
Hours: Monday to Friday: 08:00 – 18:00, 1 in 3 Saturdays: 08:00 – 13:00 (paid at overtime)
Job Type: Full-time, Permanent
Guaranteed bonus while on holiday and training

Drive Customer Excellence – Join the Lexus Croydon Aftersales Team

Are you a people-oriented professional with experience in vehicle servicing or customer support? We’re growing our team at Lexus Croydon and looking for an enthusiastic Service Advisor to deliver exceptional customer experiences while maximising upsell opportunities. With full manufacturer training and a supportive team, this is a great opportunity to develop your career with a leading automotive brand.

What You’ll Do:

• Engage with customers in person and over the phone to discuss their service and MOT needs
• Book appointments from the lead qualification team
• Recommend suitable maintenance and repair solutions based on customer needs and budget
• Clearly explain work required, associated costs, and timeframes
• Maintain regular contact with customers and keep them informed on progress
• Provide a professional, honest, and transparent aftersales experience
• Upsell additional services and plans where appropriate
• Meet individual and team targets across upsells and customer satisfaction
• Cover Lexus site as needed

What We’re Looking For:

• Experience as a Service Advisor at a main dealer or independent garage
• Excellent communication and interpersonal skills
• Sales-driven mindset with a strong focus on customer satisfaction
• Organised, professional, and calm under pressure
• Able to work efficiently in a fast-paced environment
• A full UK driving licence is essential

Your Benefits:

Earnings & Progression:

• £29,000 - £30,000 (dependent on experience) basic + uncapped OTE (estimated at £48,000) per annum
• Uncapped upsell commission
• Guaranteed bonus while on holiday and training
• Team bonus scheme
• Career development across 11 Lexus and Lexus dealerships
• Full manufacturer training and support

Car & Lifestyle Perks:

• Vehicle Purchase & Servicing Discounts – For you and your family
• Perkbox Membership – Access major retailer discounts, wellness tools & monthly treats

Health & Wellbeing:

• Virtual GP – 24/7 health consultations and mental wellbeing support
• Life Assurance & Long-Term Illness Cover
• Free Eye Tests at Specsavers

Work-Life Balance & Recognition:

• 6 Weeks Annual Leave (rising with service)
• Holiday Carry-Over Option
• Long Service Awards & Bonuses (up to £1,500)
• Celebration Gifts – Birthdays, weddings, new arrivals

Financial & Retirement Planning:

• Aviva Pension Scheme with employer contributions
• Employee Assistance Programme – 24/7 support for health, finance, legal, and emotional matters

What’s Next?

Ready to accelerate your aftersales career in a fast-paced, customer-focused environment? We want to hear from you.
Apply now and become our next Service Advisor at Lexus Croydon.
We move quickly — you can expect a response within 24 hours, with interviews arranged within 48 hours for successful applicants.

Reference: RPOALL
Consultant: Chanté Budhoo