Job Description

• As a Trainee Claims Handler, you’ll be the first point of contact for customers and repairers, guiding them through the claims process with clarity, empathy, and professionalism.
• You’ll learn how to assess claims within a discretionary warranty framework, understand technical information, and make fair, well‑reasoned decisions.
• This is an ideal role for someone who enjoys problem‑solving, thrives in a fast‑paced environment, and wants to develop specialist knowledge in automotive warranty.

• Handling inbound and outbound calls relating to warranty claims
• Gathering information from customers, garages, and suppliers
• Accurately recording claim details and updating internal systems
• Supporting customers through the claims journey with clear communication
• Learning how to assess claims against policy terms and discretionary criteria
• Working closely with senior handlers and the technical team
• Delivering excellent service while balancing fairness and commercial awareness

• Experience in telesales, customer service, contact centre, or similar phone‑based roles
• Confident communicator with a friendly, professional manner
• Strong attention to detail and the ability to follow processes
• Resilient, calm under pressure, and able to handle challenging conversations
• Willingness to learn technical information (full training provided)
• A positive attitude and a genuine desire to help customers

• Full training and ongoing development
• Clear progression routes into senior claims, technical assessment, or team leadership
• Supportive team environment with hands‑on coaching
• Competitive salary and performance-related incentives
• Modern office, great culture, and long-term career stability