Octane Recruitment – Automotive Recruitment

Posted: 01/08/2025
Job Ref: 28722

Contact Centre Advisor

Location: Bristol
Salary: £26,000
Sector: Call Centre
Contract Type: Permanent
Reference: 28722

Job Description

Job Title: Contact Centre Advisor
Hours:  Monday to Friday, between the times of 08:00-18:00-40 hours per week 
Salary: £26,000 Basic + Bonus (OTE £30,000) 
Ref: 28722

Contact Centre Advisor Benefits:
  • Training.
  • Company pension.
  • Employee discount.
  • Long Service Award.
  • Free onsite Parking.
  • 30 Days Holiday (Including Bank Holidays).

Contact Centre Advisor Responsibilities:
  • Working on behalf of the dealerships as an extension of the Service Department, to help create a positive and professional impression for new and returning customers who are interested in booking their vehicles in.
  • You will be tasked with making appointments for customers to come to site and following up on vehicles purchases to ensure a full and complete customer experience.
  • Predominantly focusing on handling Inbound calls but also extending to making outbound calls, processing internet enquiries and replying to customer emails.
  • Providing efficient, informative, and detailed support to incoming customers.
  • Updating and maintaining internal systems and processes to ensure accurate records are kept.
  • Earning of commission through hitting target driven KPIs and mild upselling.

Contact Centre Advisor Requirements:
  • Having experience within a similar role is needed so someone from a Call Centre or Contact Centre position will be ideal. As the role is working within the Motor Trade; a good knowledge of the trade will be preferable but full training will be provided.
  • You must have excellent Customer Service skills, be a strong communicator and be able to present yourself in a professional manner. A background within a similar sales position will be an advantage.

Octane Recruitment

Consultant – Beatrice Dickinson

STHOJ

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.