Job Description

Job Title: Service Advisor
Location: Toyota Croydon
Salary: £28,000 basic + OTE up to £40,000 per annum
Hours: Monday to Friday: 08:00 – 18:00, 1 in 3 Saturdays: 08:00 – 13:00
Job Type: Full-time, Permanent
Company Benefits Included

Drive Customer Excellence – Join the Toyota Croydon Aftersales Team

Are you a people-oriented professional with experience in vehicle servicing or customer support? We’re growing our team at Toyota Croydon and looking for an enthusiastic Service Advisor to deliver exceptional customer experiences while maximising upsell opportunities. With full manufacturer training and a supportive team, this is a great opportunity to develop your career with a leading automotive brand.

What You’ll Do:

• Engage with customers in person and over the phone to discuss their service and MOT needs

• Book appointments from the lead qualification team

• Recommend suitable maintenance and repair solutions based on customer needs and budget

• Clearly explain work required, associated costs, and timeframes

• Maintain regular contact with customers and keep them informed on progress

• Provide a professional, honest, and transparent aftersales experience

• Upsell additional services and plans where appropriate

• Meet individual and team targets across upsells and customer satisfaction

What We’re Looking For:

• Experience as a Service Advisor or in a similar customer-facing automotive role

• Excellent communication and interpersonal skills

• Sales-driven mindset with a strong focus on customer satisfaction

• Organised, professional, and calm under pressure

• Able to work efficiently in a fast-paced environment

• A full UK driving licence is essential

Why Join Jemca?
At Toyota Croydon, part of Jemca Car Group, you’ll be joining a customer-focused team within one of the UK’s most established Toyota and Lexus dealership groups. With ongoing support, internal development, and strong brand backing, this is a workplace where you can truly thrive.

Your Benefits:
Earnings & Progression:

• £28,000 basic salary + OTE up to £40,000 per annum

• Uncapped upsell commission

• Team bonus scheme

• Career development across 11 Toyota and Lexus dealerships

• Full manufacturer training and support

Car & Lifestyle Perks:

• Vehicle Purchase & Servicing Discounts – For you and your family

• Perkbox Membership – Access major retailer discounts, wellness tools & monthly treats

Health & Wellbeing:

• Virtual GP – 24/7 health consultations and mental wellbeing support

• Life Assurance & Long-Term Illness Cover

• Free Eye Tests at Specsavers

Work-Life Balance & Recognition:

• 6 Weeks Annual Leave (rising with service)

• Holiday Carry-Over Option

• Long Service Awards & Bonuses (up to £1,500)

• Celebration Gifts – Birthdays, weddings, new arrivals

Financial & Retirement Planning:

• Aviva Pension Scheme with employer contributions

• Employee Assistance Programme – 24/7 support for health, finance, legal, and emotional matters

About Us:
Jemca Car Group is a leading UK Toyota and Lexus retailer, operating across 11 locations with over 500 employees. We’re known for delivering outstanding service, embracing innovation, and putting employee development at the heart of everything we do.

As a Service Advisor at Toyota Croydon, you’ll help ensure every customer feels supported and informed, while building a rewarding long-term career with one of the industry’s most reputable names.

What’s Next?
If you’re ready to take the next step in your aftersales career and thrive in a fast-moving, customer-driven environment – we want to hear from you.

Apply now and become our next Service Advisor at Toyota Croydon.

Reference: INDJEM
Consultant: Chanté Budhoo