Job Description

Service Advisor

Help customers feel confident from booking to handover while keeping a busy service department running smoothly. As a Service Advisor, you’ll be the key link between customers and the workshop, building trust, coordinating progress and helping deliver a professional experience every time.

Overview

We’re looking for an organised, proactive Service Advisor to join an established automotive service team in Ipswich. You’ll manage customer interactions, support efficient workshop workflow and identify opportunities to contribute to department performance.

Key Responsibilities

• Manage the full customer journey, from booking vehicles in through to handover
• Communicate clearly with technicians and keep customers updated on job progress
• Monitor workshop loading and help maintain an efficient daily workflow
• Respond to customer enquiries and resolve issues professionally
• Identify appropriate upselling opportunities to support department performance
• Maintain accurate records and follow warranty processes and compliance requirements
• Work collaboratively with the wider team to provide a consistent, high-quality service

Must-Have

• Face-to-face customer service experience
• Strong communication and customer-facing skills
• Confidence working in a fast-paced, customer-focused environment
• Good organisation and the ability to manage a daily workload
• A proactive approach and a positive attitude
• Full UK manual driving licence

Nice-to-Have

• No additional experience or qualifications are specified for this role.

Salary and Benefits

• Basic salary of £28,000–£30,000, depending on experience
• Uncapped bonus with realistic earnings of £40,000+ OTE
• Monday to Friday, 08:00–17:30, plus one in two Saturday mornings
• 25 days’ holiday plus bank holidays, rising to 28 days after three years
• Manufacturer training and development pathways
• Genuine career progression opportunities
• Employee wellbeing programme
• Discounts on vehicles, servicing, parts and accessories
• Strong company pension scheme
• Life assurance and enhanced family-friendly policies
• Long-service recognition and additional benefits

Bring your customer service skills and proactive approach to a role where your work makes a real difference to every customer experience—apply today.