Job Description – Octane Recruitment – Automotive Recruitment

Posted: 21/07/2026

Job Ref: 31093

Parts Advisor - Gatwick

Location: Gatwick

Salary: £32,500 - £40,000

Sector: Parts

Contract Type: Permanent

Reference: 31093

Job Description

Job Brief Doc
Client & Location	Lookers Mercedes Gatwick
Vacancy/Job Title	Parts Advisor
Hiring Manager & Decision Maker inc engagement score ?/5	Joanne Jacobs 3/5
Salary & Benefits	 £32,500 Basic Salary  Bonus Scheme  Manufacturer training  Career progression opportunities  Modern dealership environment  Pension scheme  Supportive team and management
General duties & responsibilities (need job description in BH)	 Assist the Parts Manager with the day-to-day running of the Parts Department.  Supply parts efficiently to both the workshop and retail customers.  Maintain accurate stock control and ensure parts are stored correctly.  Process customer orders and returns accurately.  Complete vehicle health check administration for the workshop.  Answer telephone and face-to-face customer enquiries.  Report stock discrepancies to the Parts Manager.  Deliver excellent customer service at all times.
Driving Licence requirements	Must Have
Top 3 hiring criteria	1. Experience as a Parts Advisor 2. Must have a DL 3. Must have good communication skills.
Selling points for candidates	 Established main dealership environment.  Competitive basic salary with bonus potential.  Excellent career progression opportunities.  Ongoing manufacturer training.  Friendly and supportive Parts Department.  Stable, full-time permanent position.
Team/dept set up	 Busy Parts Department.  Reporting directly to the Parts Manager.  Working closely with Service Advisors, Technicians and Workshop staff.  Customer-facing role supporting both retail and trade enquiries.
Hiring Manager perceived challenges/Octane challenges	 Finding an experienced Parts Advisor who can hit the ground running.  Recruiting someone with excellent customer service skills and strong attention to detail.  Looking for a team player who can manage a busy workload efficiently.
Reason for vacancy	Replacement / business requirement within the Parts Department.
How long has the vacancy been live? Timescales/urgency	ASAP
Anyone in process/what stage of process? Internal applicants? Other agencies? Is the client working the vacancy?	None currently.
Training and progression / personal development	 Manufacturer training.  Ongoing product knowledge development.  Long-term career progression opportunities within the dealer group.
Process & timescales	 CV Review  First Interview with Parts Manager  Final Interview (if required)  Offer
Anything else?	 Previous dealership or motor trade Parts Advisor experience is essential.  Strong computer literacy and organisational skills required.  Looking for someone confident dealing with both workshop staff and retail customers.  Must be able to work independently whilst contributing positively to a busy team.
Job grade A, B or C and why	Grade B – Not normally a role we would get for this site in this area. Lots of candidates we can speak to.