Job Description

• Provide a professional and friendly point of contact for customers via phone and email.
• Clearly explain vehicle inspection reports and required repairs, ensuring customers understand the work needed.
• Gain customer approval for repair work, advising on costs and timescales in a transparent manner.
• Maintain strong customer relationships, handling queries and concerns effectively to enhance satisfaction.

• Assist autocentres by accurately pricing work and sourcing necessary parts in a timely manner.
• Ensure smooth workflow coordination by managing incoming work requests efficiently.
• Communicate effectively with suppliers to order parts, and support workshop productivity.
• Work closely with autocentres to complete key administrative tasks and improve service processes.
• Ensure adherence to company policies and industry standards, completing all required training.

• Identify opportunities to upsell additional services where appropriate, providing value to customers.
• Work proactively to maximise sales and service bookings through effective customer engagement.
• Support promotional campaigns by informing customers about offers and relevant services.

• Maintain an organised and efficient approach to workload management in a fast-paced environment.
• Ensure compliance with company procedures, including health and safety regulations.
• Accurately update customer records and job statuses within the company system.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.
• Assist in training new team members and supporting ongoing staff development.